Below are some of the most common questions we are asked; if you have a question that is not answered below please contact us for further information.

Q. How long does your laundry / ironing service take?
A. Our standard service usually takes 2-3 working days to complete, this gives us sufficient time to re-clean items if necessary.  If required we can provide same day laundry services however this is subject to availability.  

Q. Are all laundry services the same?

A. We believe not; like most things in life the quality of service is often related to the price you pay for it.  There are many laundry companies and ironing services businesses that provide their services for very low costs however the quality of cleaning and finished results will probably be reflected in those low prices.

Q. Can you reduce your prices for regular work?

A. Our prices are fixed and are proportionate to the quality of service we provide.  There are several areas that cleaners can cut costs – using old machinery, cheaper detergents, lack of quality control and reduced re-work however these savings are often reflected in the finished item.  We do not make these compromises as we pride ourselves on our high quality services. 

Q. Are there any items you do not clean?

A. We do not process laundry from healthcare or veterinary establishments, underwear, handkerchiefs, pet blankets, or any items that are heavily soiled.

Q. Is it hygienic?

A. We maintain good hygiene practice at all times within our laundry; this includes physical separation of unlaundered and clean items through zoned work areas for washing, drying, finishing, packing and storage.  We only ever use quality cleaning detergents and active stain removal agents and we never mix customers items during washing.  We do not process laundry from healthcare or veterinary establishments, or any items that are heavily soiled.